Read the most frequently asked questions and their answers.
You will find out how to solve the most common problems and learn more about our services.
If these FAQs are not sufficient to solve your doubts, do not hesitate to contact Customer Support
by email – firstname.lastname@example.org – or give us a call on +39 011 967 3156
Sold “by the metre” is the unit of measure that represents the length of the mesh or other product regardless of the height. A number of products in fenceshop have a price expressed by this unit of measure. For example: The cost of a type of mesh 2 metres high and 2 metres long will be calculated by multiplying the unit price by the linear length (2) as the unit price already includes whatever the height of the product might be.
The "roll" is a unit of measurement that identifies a quantity of meters (always indicated in the product description) of some articles that can be rolled up but can not be sold with a cut per meter, such as some nets and shading. Example: a roll of a net 25 meters long and 2 meters high, will remain a "roll".
A number of products in our shop have a price expressed as “each” regardless of the characteristics of the product itself. For example: A 100 metre reel of tie wire will have a cost expressed as “each” to be intended as per reel.
Also in the case of a pair or a series of products included in the description will be defined as "each".
All our prices include VAT. If you are a private individual (without a VAT number) you will receive an invoice with the prices displayed on our online store. If you have a VAT number you may request an invoice before making payment by clicking on the relevant button. Once you have entered all the required details the you will not be charged VAT on your order in compliance with Article 41 of the Italian Legislative Decree n° 331/93. We reserve the right to check that your VAT number is correctly registered and active. If this is not the case, the order will be cancelled and all monies previously paid for the said order reimbursed.
All our prices include VAT. If you are a private individual (without a VAT number) you will receive an invoice with the prices displayed on our online store. If you have a VAT number you may request an invoice before making payment by clicking on the relevant button. Once you have entered all the required details you will not be charged VAT on your order in compliance with Article 41 of the Italian Legislative Decree n° 331/93. We reserve the right to check that your VAT number is correctly registered and active. If this is not the case, the order will be cancelled and all monies previously paid for the said order reimbursed.
All our prices include vat at 22%. Customers with a shipping address outside Italy and outside the EU zone, with or without a VAT number will be invoiced without Italian VAT pursuant to art. 8 of Presidential Decree 633/72. All goods shipped to non EU customers will be subject to Customs clearance and will include a formal export declaration.
If you choose to pay Cash on Delivery you will be required to pay the courier who delivers your goods.
The following conditions apply:
There is an additional charge of € 15 (including VAT) for this service.
Cash on Delivery is only possible for orders that do not exceed € 500 (VAT and shipping included).
Payment in cash only to the courier. No other method of payment will be accepted.
This service may only be available in Italy
If you are a public administration or a private company in possession of these codes, please contact us by phone or email to manage your order. We will issue you with a delivery note followed by an electronic invoice through the appropriate portal including VAT if applicable.
Some of our products carry a minimum order due to either their size and/or cost.
Some of our products, for example, are light weight but occupy a lot of space. A minimum order optimizes packaging and shipping.
Other products are only available to order. Producing these items involves setting up a manufacturing process whether 1 or 5 pieces are to be produced.
Other items are available at such a low cost that a minimum order is necessary to justify the purchase.
We make every effort to dispatch orders within the stated time. However there are occasions when unexpected delays occur. These may include but are not limited to items being unexpectedly sold out to customers visiting our store, suppliers late in delivering to us, an unexpected courier strike or a delivery error by the courier resulting in your item(s) remaining in a depot or at the very worst becoming lost in the system. Being as we are retailers, delays in deliveries are not necessarily our fault. Should there be a problem with your delivery, please be patient. We will do everything we can to help.
Send fence material, it's not easy ... By its nature, it could be heavy, bulky or voluminous. To try to offer the best possible service, we have dedicated a specific page in the main menu called "shipping methods and costs". Inside you can consult all the various shipping options with the relative delivery times based on the material that you will put in the basket. Please note that Saturday and Sunday are not considered to be working days and are therefore to be excluded from the indicated delivery time.
Send fence material, it's not easy ... By its nature, it could be heavy, bulky or voluminous. To try to offer the best possible service, we have dedicated a specific page in the main menu called "shipping methods and costs". Inside you can consult all the various shipping options with the relative possibility of tracking number based on the material that you will put in the basket.
Please contact us by telephone or email if you experience any unexpected delays, specifying the order number you received by email when we confirmed your order.
One of the shipping possibilities we offer is to order on line and then collect your goods at our shop. You can come yourself or send a courier. We will prepare your goods and hold them for a maximum of 30 working days. After this date the goods will be returned to our warehouse and marked as "awaiting further communication from customer". If you have a problem collecting your goods, please contact us. We will do our best to manage your needs. Make sure the vehicle used to collect your order is big enough. If in doubt, please contact us for information regarding the overall size of your order.
Opening hours: Monday - Friday: 8am - 12am / 2pm - 6pm
Collect address: Rete Plastic S.r.l. Via Venaria 35 Alpignano 10091 Torino (IT).
Deliveries are made to the ground floor of the specified address. It is entirely up to the discretion of the courier to deliver to any other floor.
As customs policies vary by country, Fenceshop cannot anticipate what these charges will be. All customs duty is payable by the purchaser.
Though this is a very infrequent occurrence, goods may be damaged in transit.
If the packaging is damaged when the courier delivers your goods, inform the courier and do not accept the delivery. If possible, take a photograph of the damaged packaging and contact our customer services by phone or email.
If the damage is evident once you have removed the packaging, please take a photograph of the damaged goods and contact our customer services by phone or email.
In both cases we will either accept the goods returned by the courier or arrange to have the damaged goods collected and send you the item again as soon as possible at no extra cost to you.
There are two special offers on Fenceshop! For orders with a total of products over € 2000, shipping is FREE for Italy or France! For other countries, special discount of 3 % off for orders with a total of products of at least € 1000. These options are clearly described inside the store and is automatically activated when the minimum threshold indicated is reached. The final amount due is calculated automaticaly and takes into consideration any special terms.The prices you see in our online store include VAT at and have already been discounted. Special offers are at our discretion and are clearly marked with the word “Special offer”. Registered users can access special promotional discounts generated periodically. Shipping is automatically calculated based on the weight of the goods in your basket and the delivery address.
This is a gift that we offer for orders over a certain purchase amount (excluding VAT and shipping costs). The type of gift and the minimum amount may change without notice.
Black Friday is a day dedicated to super promotional discounts which is held on the Friday after the Thanksgiving holiday that takes place in the USA.
During Black Friday, www.fenceshop.eu offers special promotional discounts to its customers, deals that are not usually available during the rest of the year. It’s possible to apply the discount while checking out, by using the promotional code on the shopping cart.
If you are a registered user, you will receive a reminder by email with the value of the discount and the code to be used. For new or occasional users, we publish the availability of Black Friday promotion on the home pages of our websites.
All customers who buy for the first time from Fenceshop and register their details receive a card with a personal code that can only be redeemed once with their order. When a customer makes a second online purchase, the code needs to be entered in the “promotional code” field when finalizing the order to receive a discount of 5%. The code may only be used for orders that exceed €200 and has a validity of 60 days from the shipment date of the first order.
We value all our customers and reward regular registered customers that have made at least 5 orders, whatever the purchase, with a special reward at our discretion based on the goods ordered. Customers that have generated a high volume of goods ordered are given the opportunity to choose from our rewards the item that they regard to be more suited to their needs.
Installing a fence isn’t difficult. You don’t need to be very good with your hands and you only need a few simple tools that are easy to get hold of. Take a look at our Youtube Channel. Our videos will be useful to inform about our products and how to lay them.
Generally speaking there are three types of fencing: Chain link, electro-welded and panels. Each has different characteristics and relative costs. All the product descriptions on our website include indications as to the most suitable uses.
Chain link in the classic diamond shape loose mesh. This characteristic makes it ideal for installation along particularly irregular landscapes like woodlands. Chain link mesh is also well-suited to level ground and wall installation just like any other mesh. This is a low price mesh but we don’t recommend it if you have large dogs or when creating enclosures for animals in general as it tends to unravel if pulled. Chain link is only available in 25 metre rolls.
Electro welded mesh is a valid alternative to chain link for installation on level ground or on walls. Its name comes from the fact that each wire is welded to the other to form the mesh. This characteristic limits flexibility but makes it stronger and therefore an ideal solution for animal enclosures. There is a vast range of mesh designs to choose from making it suitable for residential, industrial and agricultural installation. It is mainly sold by the roll but some lines are available by the metre.
Panel fencing represents the latest evolution in architectural style. They are modular and come in various widths. Being as they are rigid they are rather difficult to install in areas with an uneven landscape but are great on level terrains and walls. There is a vast range of designs to choose from making them suitable for residential, industrial and agricultural installation.
The distance or spacing between posts doesn’t have a precise rule but bear in mind that the farther apart the posts are the weaker your fence is going to be. We recommend spacing posts at a distance of about 2 metres. Remember that the pointed part of the post is not the part that goes on the ground.
The brace bars strengthen the corner posts and the start and end posts so that when you tension the tension wire they don’t lean inwards. Brace bars are fundamental for a strong sturdy fence.
Here’s how to calculate how many brace bars you’ll need: 1 brace bar for each starting point (starting point or first post); 2 brace bars for each corner or change in direction (line that deviates even only slightly); 2 brace bars for every interruption (line interrupted by a gate for example).
To calculate the height of the post first you need to decide if you are going to install your fence at ground level or on a wall. At ground level you need to cement at least 50 cm of post into the ground so the posts have to be 50 cm higher than the mesh. For example: For mesh 120 cm high you’ll need 175 cm posts. If you are installing your fence on a wall 20/30 cm higher than the mesh are sufficient. Example: For mesh 120 cm high you’ll need 150 cm posts.
To calculate the height of the brace bars first you need to decide if you are going to install your fence at ground level or on a wall. For a fence installed at ground level a suitable height for the brace bars is an average between the height of the nesh and the height of the posts. For example: For mesh 120 cm high and 175 cm posts the brace bar should be 150 cm high. If you are installing your fence on a wall a brace bar of the same height as the mesh will be sufficient. For example: For mesh 120 cm high you will need a brace bar 120 cm high.
Tension wire is rigid and has a 3.2 mm core, which makes it difficult to handle but well suited to tensioning and supporting the mesh. On the contrary, tie wire is malleable and much finer (approx. 2.2 mm in diameter), which makes it easy to work with and suitable for tying the mesh to the tension wire. Never use tie wire to tension as it will break!
For mesh under a metre high you will need to calculate just over twice as much tension wire as the length of your fence. Mesh over a meter, three times as much. With regard to tie wire, you usually need half as much tie wire as you need tension wire. Tension and tie wire is usually sold in reels of 50 and 100 metres.
Wire tensioners are necessary to adequately tension the tension wire. You will need one per tension wire. For example: For a fence with 4 sides and a gate you will need 15 wire tensioners.
Shading or screening is installed on existing mesh or railings and can be secured with clips or tie wire. We recommend securing shading and/or screening at a distance of no more than 40 cm to at the top, middle and bottom. Shading is not damaged by the sun or the cold but can be easily damaged by the wind if it is not secured properly.
Contact Customer Support if the problem persists.OK, got it!